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Berks Latino Workforce Development Corporation

Employment Training Program

We offer a digital learning programs to help participants develop knowledge and skills that focus on job application basics, job readiness, professional skills, and preparation for some certifications.

One of the hottest areas with high demand is in IT customer service and support. Customer service representatives (CSRs) are a primary point of contact for the customer in an organization. They make sure customers are satisfied, and even delighted, with their experience or interaction that they have had through a customer service channel. Core skills for a CSR include building rapport, clear verbal and written communication, active listening, customer service orientation, problem resolution, and information gathering.

Cybersecurity professionals have a passion for securing systems and protecting data and have a keen interest in information technology. Core skills for cybersecurity professionals include proficiency in implementing information security measures and controls; communicating and managing risks; working with tools to monitor network activity to identify vulnerable points; and engaging with colleagues to act on breaches and resolve cyber threats. Cybersecurity professionals have prerequisite knowledge in network administration and system administration.

Data analysts are critical thinkers who use their abilities to obtain insight from data to resolve technical real-life problems. Core skills for data analysts include using prescribed analytical techniques and tools to collect, clean, manage, and analyze data; identifying insights to solve business problems; and visualizing data to successfully communicate results in a clear way to stakeholders. Data analysts have prerequisite knowledge in basic mathematics and statistics as well as business acumen.

These recommendations are generated with Watson for the Job roles: Linux system administrator interest area. People with a similar learning history or demographic profile tended to take these activities from this interest area. Activities: (1) Red Hat System Administration I: Red Hat System Administration I (RH124) is designed for IT professionals without previous Linux system administration experience. This course equips you with Linux® administration “survival skills” by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. 40 hour course. (2) Red Hat System Administration II: Focuses on the key tasks needed to become a full-time Linux administrator. Red Hat System Administration II (RH134) builds upon and lends context to the foundational knowledge established in Red Hat System Administration I (RH124). This follow-on course demonstrates more detailed use cases for Red Hat® Enterprise Linux®, preparing you for the Red Hat Certified System Administrator exam (EX200). 40 hr course. (3) Red Hat Certified System Administrator (RHCSA) Exam (Request an exam voucher!) (4) Red Hat Preliminary Exam in System Administration I (Request an exam voucher!) (5) IBM Z System Administrator (6) BR on Cloud: Admin Tools Badge (7) Introducing the 2020 Red Hat Certified Professional of the Year | Red Hat.

Web developers have a passion for leading-edge technology and solving problems for customers. Core skills for a web developer include strong verbal and written communication; proficiency in a programming language; working with frameworks, libraries, and tools; and working with colleagues to develop world-class software applications and solutions.

These recommendations are generated with Watson for the Job roles: Network Security Expert (NSE) interest area. People with a similar learning history or demographic profile tended to take these activities from this interest area. Activities: (1) NSE 4 Network Security Professional Certification Preparation (2) Fortinet NSE 2 Certification Course: The Evolution of Cybersecurity (3) NSE 5 Network Security Analyst Certification Preparation (4) NSE 6 Network Security Specialist Certification Preparation (5) NSE 7 Network Security Architect Certification Preparation

Career development is a journey. To grow your skills and expertise and gain new experiences, you need to understand how to effectively plan your career using career development resources. These learning activities will help you explore the skills and strategies needed to stay current and advance your career in the digital economy.

Collaboration is more important than ever in today’s workplace given the rate of digital transformation that organizations and people experience. You’ll need to be a team player, working cooperatively with other, managing relationships, and working with diverse perspectives. These learning activities will help you develop a set of skills and a mindset to become a more effective team member in the workplace.

 
Communication Skills

Being a good listener can help you build stronger relationships and gain new ideas and inspiration. These learning activities will help you expand your understanding of the importance of effective communication in the workplace, and develop skills and strategies that will make it easier for you to listen, learn, and share your knowledge and insights with others.

 
Critical Thinking

Collaboration is more important than ever in today’s workplace given the rate of digital transformation that organizations and people experience. You’ll need to be a team player, working cooperatively with other, managing relationships, and working with diverse perspectives. These learning activities will help you develop a set of skills and a mindset to become a more effective team member in the workplace.

Being a good listener can help you build stronger relationships and gain new ideas and inspiration. These learning activities will help you expand your understanding of the importance of effective communication in the workplace, and develop skills and strategies that will make it easier for you to listen, learn, and share your knowledge and insights with others.

Using critical thinking and creativity to identify potential solutions to problems is a key modern workplace skill. Critical thinking is about framing the situation, uncovering new realities and ideas, drawing upon diverse perspectives, and using sound judgment. These learning activities will help you improve your ability to solve problems by thinking about how you approach them, who to involve in the process, and how to measure outcomes of success.

Decisions can make a big impact to your team, your company, or your customers. You need to learn to act with speed and accept the discomfort that can come from making crucial decisions. Learn the process for making those decisions. These learning activities will help you understand how you can overcome typical traps and employ practical decision-making techniques.

The ability to interpret, create, and strategically use digital information, and to communicate and share it, are highly valued skills in today’s work environments. Be information savvy when creating and consuming content, and apply a critical lens to digital content. These learning activities will help you develop skills and strategies to create and consume digital information, maintain information and data security online, and use social media platforms in a professional manner.

Entrepreneurs pop up in all types of industries and can have widely different backgrounds. Some build personal brands, while others work tirelessly on a physical product they believe in. Complete these learning activities to learn more about what it means to be an entrepreneur.

What if you could manage your thoughts and emotions, and learn to be proactive rather than reactive? What if you could gain control and not always be on auto-pilot? Well, mindfulness, can do all this. Activities in this channel introduce you to mindfulness, its role in the workplace and your personal life, and the benefits that go along with practicing it. Through mindfulness practices, you can transform your life and the people you work with.

Respect, empathy, understanding, and good communication go a long way in fostering positive relationships and work environments. Being open to feedback and providing it to others is also necessary for personal and professional growth. Learn how you can flex your interpersonal skills and be more adaptive. These learning activities will help you develop the skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

Are you aiming for a job that requires more than performing tasks like a drone? If so, watch this series of short videos by Jim Whitehurst, IBM President. He provides leadership insights into the character traits that can help identify you as a job candidate with innovative and collaborative potential.

What if you could manage your thoughts and emotions, and learn to be proactive rather than reactive? What if you could gain control and not always be on auto-pilot? Well, mindfulness, can do all this. Activities in this channel introduce you to mindfulness, its role in the workplace and your personal life, and the benefits that go along with practicing it. Through mindfulness practices, you can transform your life and the people you work with.

Your ability to solve problems is a skill that can be developed and enhanced. Problem solving is about thinking about how to approach problems, who to involve in the process to solve them, and how to measure the outcome so that you know you and your team are successful. These learning activities will help you develop the skills and behaviors required to solve problems and implement solutions more efficiently by using a systematic process that involves creative and critical thinking.

Get the most out of interactions with others and respond positively to change in today’s workplace. Learn how emotions affect performance and how you can manage your interactions at work more productively and grow your career. These learning activities will help you develop the skills and strategies to maintain a professional attitude and manage your time and emotions, so that you are able to work with others effectively.

Project management has become a fundamental business competency and it can be an interesting, rewarding career. These learning activities provide you with an introduction to project management, key concepts, and the role of the project manager during the lifecycle of a project. Explore a range of methods and techniques for project management effectiveness.

When faced with a natural disaster, health concern, tragedy, or problems with a relationship, work, or school, resilience is how well a person can adapt to the events in their life. A person with good resilience can bounce back more quickly and with less stress than someone whose resilience is less developed. Events will negatively impact us in our lives. It is your responsibility to cultivate the skill of resilience to be able to bounce back as quickly as possible to be able to continue enjoying your life. These learning activities will introduce you to what it means to be resilient and techniques to build or boost your resilience.

More and more companies are looking for employees to be remote workers and collaborate as part of a virtual team. These learning activities will introduce you to what it means to be a remote worker, pros and cons, and techniques to succeed on a virtual team.

Get an understanding of key skills for professional success and core soft skills needed in the information technology workforce. This knowledge of skills and behaviors includes collaborating effectively with teams, creating and delivering presentations, communicating with impact, dealing with challenges in a controlled and focused manner, using agile approaches for working professionally to deliver quality work and experiences to customers, and solving problems and implementing solutions. Complete the activities to earn an IBM-issued and recognized badge called Working in a Digital World: Professional Skills.

An understanding of agile methodologies and practices is a valued skill in the market. Check out these activities to learn about agile principles, including customer focus, clearly defined outcomes and business value, and course correction for continuous improvement. Anyone can implement or influence others to learn and use agile practices in the workplace! Extend your agile methodology knowledge and skills with the activities in this channel.

Artificial intelligence, or AI, is the ability of a machine to perform cognitive functions that are associated with human minds, such as perceiving, reasoning, learning, and problem solving.

Blockchain is an emerging technology that can radically improve banking, supply chains, and other transaction networks. These networks work together in markets that exchange assets in the form of goods and services between the participants. Complete these activities to learn about the essentials of blockchain, the benefits of blockchain, and how it is used in business.

Cloud computing, often referred to as simply “the cloud,” is the delivery of on-demand computing resources—everything from applications to data centers—over the internet on a pay-for-use basis. Complete these activities to learn about cloud computing foundations, including benefits and use cases for this transformational technology in business.

What is big data and how can analyzing data help transform businesses? Making sense of large, diverse data sets allows businesses to make better decisions, with increased speed and confidence. Complete these activities to gain an appreciation of the business benefits of collecting and analyzing data.

Design thinking is a powerful approach to innovation and brand differentiation, focused on creating experiences that delight customers. Complete these activities to understand and apply knowledge of design thinking principles to develop solutions that deliver exceptional user experiences.

Digital marketing is promoting and selling products and services by leveraging online marketing tactics such as social media marketing, search marketing, and email marketing. These learning activities will introduce you to marketing and digital marketing. They will help you develop knowledge and skills about marketing basics, planning, ethics, and reaching potential customers using digital marketing techniques.

These learning activities will introduce you to concepts that entrepreneurs can consider when starting up, operating, and/or growing a small business. You can learn about techniques to be represented in search engines, increasing visibility on social networks, maximizing the user experience, mobile apps, best practices for selling online, and more.

The Internet of Things, or IoT, is a massive network of physical objects and devices that collect and exchange data. IoT allows millions of sensors to deliver volumes of data that transform businesses. Learn about how the Internet of Things is a part of specialized and integrated solutions that can solve industry and business challenges.

The Internet of Things, or IoT, is a massive network of physical objects and devices that collect and exchange data. IoT allows millions of sensors to deliver volumes of data that transform businesses. Learn about how the Internet of Things is a part of specialized and integrated solutions that can solve industry and business challenges. Extend your IoT knowledge and skills with the activities in this channel.

Open source software allows for companies, projects, and enterprises to adopt a community-backed development model, where diverse communities of developers come together to solve problems, develop new technologies, and create better software. Open development models are the driving force behind much of the innovation we are seeing today around cloud computing, automation, artificial intelligence, big data, and machine learning. IT professionals with open source skills are in demand more than ever.

Quantum computers could spur the development of new breakthroughs in science, medications to save lives, machine learning methods to diagnose illnesses sooner, materials to make more efficient devices and structures, financial strategies to live well in retirement, and algorithms to quickly direct resources such as ambulances. These learning activities will introduce you to quantum computing and spark your interest about future possibilities.

Educating yourself about security, or being “cybersecurity aware,” is your first line of defense to reduce threats. Cybersecurity refers to the practice of protecting networks, programs, computer systems, and their components from unauthorized digital access and attacks. Complete these to learn about cybersecurity fundamentals and the growing importance of cybersecurity in our digital world today.

Essential skills represent the industry knowledge and modern ways of working that professionals need to be successful in a digital innovation economy. Learn how to use and apply agile and design thinking methodologies and practices, and be aware of the key technologies that power today’s jobs. These technologies include cloud computing, artificial intelligence, data and analytics, the Internet of Things (IoT), blockchain, and security.

Essential Skills

for small business owners

Explore these learning activities for small business owners about business strategy, workplace communication, marketing, operations, and risk management.

Explore these learning activities for small business owners about key concepts and practices in business accounting and finance.

Explore these learning activities for small business owners about sustainability, innovation, entrepreneurship, and design thinking to grow a business.

Explore these learning activities for small business owners about a range of topics from leadership, resilience, and decision making to operations, cybersecurity, and liquidity management to help navigate uncertain times.

Explore these learning activities for small business owners about remote workforces and virtual modes of teaming and collaboration.

Certification

Preparation Courses

Red Hat

Fortinet NSE 2 Certification Course: The Evolution of Cybersecurity

An IT professional who has earned the Red Hat Certified System Administrator (RHCSA®) is able to perform the core system administration skills required in Red Hat Enterprise Linux environments. The credential is earned after successfully passing the Red Hat Certified System Administrator (RHCSA) Exam (EX200).

This self-paced course is part of the Fortinet Network Security Expert (NSE) program. You will learn about the evolution of cybersecurity and the types of security products that have been created by security vendors to address problems facing organizations and individuals. You will also learn how the twelve core elements of the Fortinet Security Fabric combine to create a broad, integrated, and automated solution to today’s complex and ever-changing threat landscape.

Educating, Traning, & Empowering Workers

Berks Latino Workforce Development

Our focus is on education and workforce development that leads to household self-sufficiency. When a family is able to be self-sufficient, they rise out of the cycle of poverty, empowering generations onward and enriching the fabric of our communities.