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Role Based Skills

One of the hottest areas with high demand is in IT customer service and support. Customer service representatives (CSRs) are a primary point of contact for the customer in an organization. They make sure customers are satisfied, and even delighted, with their experience or interaction that they have had through a customer service channel. Core skills for a CSR include building rapport, clear verbal and written communication, active listening, customer service orientation, problem resolution, and information gathering.

Cybersecurity professionals have a passion for securing systems and protecting data and have a keen interest in information technology. Core skills for cybersecurity professionals include proficiency in implementing information security measures and controls; communicating and managing risks; working with tools to monitor network activity to identify vulnerable points; and engaging with colleagues to act on breaches and resolve cyber threats. Cybersecurity professionals have prerequisite knowledge in network administration and system administration.

Data analysts are critical thinkers who use their abilities to obtain insight from data to resolve technical real-life problems. Core skills for data analysts include using prescribed analytical techniques and tools to collect, clean, manage, and analyze data; identifying insights to solve business problems; and visualizing data to successfully communicate results in a clear way to stakeholders. Data analysts have prerequisite knowledge in basic mathematics and statistics as well as business acumen.

These recommendations are generated with Watson for the Job roles: Linux system administrator interest area. People with a similar learning history or demographic profile tended to take these activities from this interest area. Activities: (1) Red Hat System Administration I: Red Hat System Administration I (RH124) is designed for IT professionals without previous Linux system administration experience. This course equips you with Linux® administration “survival skills” by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. 40 hour course. (2) Red Hat System Administration II: Focuses on the key tasks needed to become a full-time Linux administrator. Red Hat System Administration II (RH134) builds upon and lends context to the foundational knowledge established in Red Hat System Administration I (RH124). This follow-on course demonstrates more detailed use cases for Red Hat® Enterprise Linux®, preparing you for the Red Hat Certified System Administrator exam (EX200). 40 hr course. (3) Red Hat Certified System Administrator (RHCSA) Exam (Request an exam voucher!) (4) Red Hat Preliminary Exam in System Administration I (Request an exam voucher!) (5) IBM Z System Administrator (6) BR on Cloud: Admin Tools Badge (7) Introducing the 2020 Red Hat Certified Professional of the Year | Red Hat.

Web developers have a passion for leading-edge technology and solving problems for customers. Core skills for a web developer include strong verbal and written communication; proficiency in a programming language; working with frameworks, libraries, and tools; and working with colleagues to develop world-class software applications and solutions.

These recommendations are generated with Watson for the Job roles: Network Security Expert (NSE) interest area. People with a similar learning history or demographic profile tended to take these activities from this interest area. Activities: (1) NSE 4 Network Security Professional Certification Preparation (2) Fortinet NSE 2 Certification Course: The Evolution of Cybersecurity (3) NSE 5 Network Security Analyst Certification Preparation (4) NSE 6 Network Security Specialist Certification Preparation (5) NSE 7 Network Security Architect Certification Preparation

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